Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I got my kids Roku Express devices for Christmas. I am having issues with keeping them connected to my wireless. Every time the device restarts it will not reconnect to the wireless network. I have tried to reset the network settings and re-enter the information, but it will not reconnect. The only thing that has worked has been a factory reset, which requires a lot of re-setup. The device will then connect with no issue. This has happened on both devices.
The wi-fi in both rooms is strong and other devices in the room have no connectivity issues. Device info: 3700x 8.0.0 build 4128-28
I'm using a Ubiquiti Unifi UAP-AC-LITE Access Point. I did try to reboot the AP with no success. It's odd. The Roku will connect to another wireless network, but will not go back to the original network. However, once I do a factory reset it connects immediately.