Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Phone remote, new WiFi connections

I need help please!!!! 

I have a Roku regular hdmi connected to my tv. I just moved. I lost my remote and I use my phone as a remote. I now have new WiFi, and I am trying to get my phone to connect to my express so I can add the WiFi to my Roku device. How can I do that??? When I searched for devices, it was not present because I’m not connected to the same WiFi. #help #InternetConnection #PhoneRemote 

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Community Streaming Expert

Re: Phone remote, new WiFi connections

Unless you have done a factory reset on your Roku it is still looking for your prior network name (SSID) and password.  If you can change your router's settings to use your prior SSID and password, your Roku should be able to connect.  Configure your phone likewise  should enable the Roku app on your phone to again function as a remote.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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