Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Phone as remote

Can't connect to Roku to change WiFi bc "remote" and Roku aren't on the same WiFi. Help.
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5 Replies
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Level 7

Re: Phone as remote

Experiencing the same. Can’t access the settings on my device bc my remote/phone is on a different network. No ability to call or email support is frustrating. Lots of info but no answers
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Level 7

Re: Phone as remote

My remote just doesn't work. New batteries and all. Extremely frustrating.
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Level 21

Re: Phone as remote


@Walker1021 wrote:
Can't connect to Roku to change WiFi bc "remote" and Roku aren't on the same WiFi. Help.

What model Roku do you have? Model number, not name. Some Roku devices support IR, so you can use an inexpensive IR remote that has Roku support. If it's a Stick, you're stuck, as they don't support IR. You have to have a Roku WiFi Direct remote for that model Stick.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Highlighted
Level 7

Re: Phone as remote

I’m having the same problem! Please help!!
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Highlighted
Level 21

Re: Phone as remote


@Phylkese20 wrote:
I’m having the same problem! Please help!!

The above information is all we can offer. Unless you have something specific you didn't mention. What model Roku do you have?

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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