Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

New Internet. Roku won't connect. Everything else does (laptops, phones, printer etc)

Hi ! Today we switched from DirecTV for a local company, GVTC (Guadalupe Valley Telecommuncations)  for our television service. We also have our internet with them. The router/modem was/were updated for faster speeds and because the old one was a couple years old.  TV works great. Internet works great for the laptops, phones, printer, 2 PS4's, but the Roku will no longer connect to the wifi.  HELP!! I'm paying for several streaming services we now cannot use. Roku Express

0 Kudos
1 Reply
Level 21

Re: New Internet. Roku won't connect. Everything else does (laptops, phones, printer etc)

I'm away from home right now and can't verify the menu path, but have you tried setting up for the new router connection? The path should be something like Settings > Network > Setup network

If that doesn't work there's a command in an advanced menu where you can reset all your network settings so you can start over to set your net up from scratch. It might be located in Settings > Advanced settings or maybe Settings > System > Advanced settings.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos