Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

New Internet. Roku won't connect. Everything else does (laptops, phones, printer etc)

Hi ! Today we switched from DirecTV for a local company, GVTC (Guadalupe Valley Telecommuncations)  for our television service. We also have our internet with them. The router/modem was/were updated for faster speeds and because the old one was a couple years old.  TV works great. Internet works great for the laptops, phones, printer, 2 PS4's, but the Roku will no longer connect to the wifi.  HELP!! I'm paying for several streaming services we now cannot use. Roku Express

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Community Streaming Expert

Re: New Internet. Roku won't connect. Everything else does (laptops, phones, printer etc)

I'm away from home right now and can't verify the menu path, but have you tried setting up for the new router connection? The path should be something like Settings > Network > Setup network

If that doesn't work there's a command in an advanced menu where you can reset all your network settings so you can start over to set your net up from scratch. It might be located in Settings > Advanced settings or maybe Settings > System > Advanced settings.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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