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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Angryeoku
Level 7
‎08-10-2020 08:08 AM

I am unable to connect to my home private wireless network. No Roku customer service available

I have tried many times to connect to my home network. How do you get any customer service from roku. 

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4 Replies
metherb
Level 8
‎08-11-2020 11:39 AM

Re: I am unable to connect to my home private wireless network. No Roku customer service available

FWIW, if your home network isn't connected to the Internet, Roku won't save the network configuration.

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Angryeoku
Level 7
‎08-11-2020 12:39 PM

Re: I am unable to connect to my home private wireless network. No Roku customer service available

Thanks for the advice...All my other devices(iphones and two laptops) are connected and working properly. This is very frustrating with their being no phone support.

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atc98092
Level 21
‎08-11-2020 12:52 PM

Re: I am unable to connect to my home private wireless network. No Roku customer service available

The first thing we need to know is your model Roku. The model number, please, not the name. Roku has a bad habit of reusing names on different hardware. 

Is this happening with a brand new player, and you haven't been able to connect at all, or was it connected and now isn't connecting? Does it see your home network, or is it not shown as an available connection?

There are more questions, but this can get us started.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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dustielee
Level 7
‎08-11-2020 03:02 PM

Re: I am unable to connect to my home private wireless network. No Roku customer service available

I THINK WE ARE ALL HAVING TROUBLE CONNECTING TO ROKU

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