The first thing we need to know is your model Roku. The model number, please, not the name. Roku has a bad habit of reusing names on different hardware.
Is this happening with a brand new player, and you haven't been able to connect at all, or was it connected and now isn't connecting? Does it see your home network, or is it not shown as an available connection?
There are more questions, but this can get us started.
Dan
Roku Community Streaming Expert
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