Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Re: I am unable to connect to my home private wireless network. No Roku customer service available
The first thing we need to know is your model Roku. The model number, please, not the name. Roku has a bad habit of reusing names on different hardware.
Is this happening with a brand new player, and you haven't been able to connect at all, or was it connected and now isn't connecting? Does it see your home network, or is it not shown as an available connection?
There are more questions, but this can get us started.
Dan Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.