Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7


My roku isnt letting me connect to my hotel internet. It worked yesterday. It gave me a pop up telling me to use my phone to finish set up. Today its giving me error code 009. What can I do?

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Roku Employee
Roku Employee

Re: Hotel


Thanks for letting us know about the issue that you are experiencing.

This code means your Roku device is connected to the router, but not able to connect to the internet. If no connection exists, contact your ISP for help. If your computer has an internet connection and you still see Error 009, we would recommend restarting the Roku device.

Try taking a look here for more tips about troubleshooting that network error code: What should I do if I cannot connect to my home network or the internet?


Danny R.
Roku Forum Moderator
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