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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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griffithmik5
Level 7
‎10-04-2020 12:30 PM

Connects to internet, then updates, then goes back to start up- select language loop

My Roku express connects to the internet then prompts an update. It goes to the Roku screen and then back to select a language and connect to internet screen. 

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renojim
Community Streaming Expert
‎10-04-2020 01:43 PM

Re: Connects to internet, then updates, then goes back to start up- select language loop

This seems to happen a lot.  The first thing to try is to reboot everything or remove the power for a minute and plug everything back in - your modem/router and Roku.  If it still fails, a lot of people have had success getting through the setup process by using their phones as a hotspot.  Once it gets through the setup you can then switch to using your Wi-Fi.

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