Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Connection issues

My roku device won't connect to my wireless 

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Roku Employee
Roku Employee

Re: Connection issues


Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? What network frequency is your router?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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Level 9

Re: Connection issues

@Fancu @RokuDanny-R 

Roku will NOT be able to help you. The only solution is to get a new router that will connect to your devices again, or to get rid of Roku and go with another streaming service. The update that Roku pushed out in November somehow only connects to certain routers, even though it was able to connect to your router prior to the update. 

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