Color Smart Bulbs not responding at all

Question

My Roku Color Smart Bulbs are not responding and I'm really ticked off right now.

This morning, after two weeks of working with no problems, the lights didn't respond to the app at all.

I turned the light switch on 3 times and factory reset them, not they're just very bright and do not respond to the app.

I changed lamps and nothing changed, and I just switched them between the two lamps because if they don't work in these lamps, then I don't want them. I'm not moving lamps around my house. That's stupid and impractical and if you ask me to do that, I'll know that the help here is brain-dead AI.

I can't even remove them to restart the pairing process.

Your app (v3.2.2 (441)) appears to be up-tp-date.

So what else is there to do except throw them in the trash?

prisonerdrw · Answer

Seems like several people have this problem.

A couple things...

1. Restarting my internet, even though it's your bulbs that are the issue. I know it's not going to work.

2. not uninstalling and reinstalling my app, then I'll never get the bulbs to work again.

3. firmware should be okay, but since I can't connect to the bulb, it's kind of hard to tell. Maybe if the bulb didn't just stop working, maybe that'll help.

prisonerdrw · Answer

Uninstalling and reinstalling the app seems to work, for now.Close this discussion or whatever.

RokuReynan-L · Answer

Greetings,&nbsp;prisonerdrw.
We appreciate you letting us know that the issue has been resolved.&nbsp;If there's anything else we can do to assist you, please let us know. We're always willing to help.
Thanks,Roku Community Team

prisonerdrw · Answer

Yes, it's really fun to clear the data every 2-3 days, have to have two-factor authorization each time (I'd opt out if I could, but can't), with a text that doesn't let the message app copy the code to the app easily. That 3-star review is generous to say the least, so much it's a 2-star now.Now, one of the bulbs just won't be recognized by the app at all. If it's not one thing it's another. Cleared the data, got one bulb to work but not the other at all. I'm not doing anything wrong. The Wi-fi password is right, it's your bulb.I am very unhappy. Prove to me that these bulbs aren't trash.

RokuEmmanuel-D · Answer

Thanks for reporting back,&nbsp;prisonerdrw.
We'd like to take a closer look at your concern. To help us investigate, could you share some more info here?

How often do the disconnects occur?

When did this start?

Was the router/modem changed recently?

Does restarting the bulb make it come back online?

To delve deeper, here's some more info we'd like to request:

Bulb DID(s):

Modem/Router Make/model(s):

Internet Service Provider

Log ID (In the Roku Smart Home app, tap&nbsp;Account &gt; Roku Support &gt; Submit a Log.)

Please get back to us soon!
Roku Community Team

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Color Smart Bulbs not responding at all

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