Issue Tracking Board

[RecoveryModeSux]

Version: 939.00R02286A

Serial #: X000001UT7MP

Device ID: S036D04UT7MP

Roku TV: C105X

Model: 50S425

My TV is in Recovery mode. It started outta nowhere today.

I bought this TV in 2020 and I had it in storage last year July 2023, and just took it out to put in my bedroom last weekend. Today it was working perfectly until about 10 this morning. Purple recovery mode screen. Tried to reset, unplugged from the power source and still the same problem. No the TV will start, end up in recovery mode then turn off again and repeat the same actions.  Please help!

[RonEarp]

Hi, how can I send a photo? I actually made a little infographic with screenshots that shows the order in which they appear.  

It doesn’t get stuck on one screen, it continually loops through several screens.  

[Sashough]

Is there an actual fix to this? My tv was fine until 3:00 am eastern time on Friday. I have tried every fix suggested and it has not worked.

[jenniwuttunee]

Version DHC.50R01375A

S/N X01200X2MNEP

Device ID S0M83372MNEP

Roku TV G505X

RCA model RTRU5528-CA

Did a recovery, connected to internet, update successful, after restart the tv is stuck on ROKU TV screen

[mmclaughlin207]

Version 939.00R02232A

Serial Number X00000YTTMS7

Device ID S036D02TT7MS

Roku TV C105x

TCL Model: 50S425

Have done the reset and power cycle without success. 

[Ewenjames]

[Ewenjames]

Doesn't matter if I download the newest update for the TV and try it on USB or connect to wireless and do the update, or hold down the reset button with or without power, it always ends up back here.  Getting really annoyed, this has bricked a 13 month old television.