Issue Tracking Board

[stevebus]

Above are my version details…   Unfortunately, after experiencing this all last week, I can’t reproduce it now, even with recordings that gave me trouble last week.  But I don’t have any new recordings to try with.  Will let you know (with tracking ID) when I hit it again.  But it happened at least 5-6 separate times last week.  It was always with YouTubeTV, and always when I fast forwarded after the recording passed a certain point in the recording (seems like it was when it was passed about half way, but that’s not exact).   The only thing that has changed is that I got mad and unplugged my Streambar since Friday and put in a normal Roku (Premiere?).   I plugged the Streambar back in to capture the info below and haven’t hit the problem again yet.

other troubleshooting steps:
- disconnected and reconnected from Wi-Fi, restarted Wi-Fi, etc

- rebooted (both soft and hard) the streambar

- uninstalled and reinstalled the YouTubeTV app

[AKClark501]

YouTube TV:  Version 2.23 • build 115025068

ROKU INFORMATION

Model 9102R - Roku Streambar

Serial number YL0028763959

Software version 13.0.0 build 24028-95

Uptime 4 days 23 hours 57 minutes

Device ID 2A1172763959

Network name Fios-3F3Zc

IP address 192.168.1.155

Wireless MAC address. 20:EF:BD:91:5A:36

UNABLE TO GET TRACKER ID, I KEEP GOING TO HOME SCREEN. LAST UPDATE WAS 4/19/24, JUST BEFORE THE PROBLEM STARTED.

[AJ_42]

Roku device model:9102R

serial number:YL00F7306478

deviceid:2A109F306478

software OS/version: 13.0.0 build 24028-95

Channel:YouTubeTV

Channel Version 2.23 build 115025068

I had two recordings where this could be reproduced as recently as Saturday morning.  4/24 6:30pm KPIX broadcast of CBS Evening News with Nora O'Donnell.  Fast Forward worked up to approx 15:05 and failed after that point.   Also 4/24 SF Giants vs Mets MLB baseball on Comcast Sports Bay area.  Fast Forward worked up to approx 10:12 and failed after that point.

I attempted to reproduce these now in order to get a trackerID and was unable to reproduce the problem.

In addition to posting here I did "provide feedback" in the YoutubeTV and submitted logs for both recordings, so maybe Google did something.

[AJ_42]

YouTube TV: Version 2.23 • build 115025068

ROKU INFORMATION

Model 9102R - Roku Streambar

Serial number YL00F7306478

Software version 13.0.0 build 24028-95

Device ID 2A109F306478

TrackerID - 78-171-495

GC Version 11.3.24

Timestamp 2024-04-29T02:15:17Z

Problem just occured when past 54 minutes.  Fast forward fail, unable to resume.

[AKClark501]

Finally got the Tracker ID

[AJ_42]

YouTube TV: Version 2.23 • build 115025068

ROKU INFORMATION

Model 9102R - Roku Streambar

Serial number YL00F7306478

Software version 13.0.0 build 24028-95

Device ID 2A109F306478

TrackerID 78-171-527

GC version 11.3.24

Timestamp: 2024-04-29T02:47:42Z

4/28 60 minutes, paused during second story.   Unable to Play, Fast forward or rewind.

[Golflady19]

I have never posted here but I have the exact same issue with the Youtube TV freeze only on my Soundbar.  And only on recordings the same day.  I've started recording a program and try watching it later on the same day.  Like the nightly news.  I'll record it from 6:30 to 7:00 and try to watch it at 7:15.  Get about 10-15 minutes in just fine and then when fast forwarding thru commercials it gets hung up and just a black screen with the white circle.  If I go in again the next day and watch the same recording it fast forwards with no problems.  This only happens on my Soundbar, not my other Roku devices.  It happens on every channel (ABC, CBS, NBC).  Not a huge issue for regular shows as I just wait and watch them second day.  However, it is a HUGE problem for sporting events and news!  This has been happening for about 10 days (prior to that it worked fine).  I have tried all the "fixes" but nothing solves it!

[Jay99]

I’ve had buffering on YouTubeTV only, not other channels, while using the Roku streambar 9102x. I tried all the suggested remedies.  After  I removed the streambar every channel works again, no buffering. My TV doesn’t have a HDMI ARC, only HDMI, so I used the optical cord. I wonder if buffering is a problem if you use HDMI ARC? 

[stevebus]

Ok, I was able to repo the problem (see my previous replies for version info)…   Here is the tracking ID.   This was during today’s Jeopardy episode.  The issue happened right before double jeopardy, around the 16 minute mark, so roughly half way through it.

[AKClark501]

This was about 1/3 of the way through The Five on the Fox News Channel. 

Please get this fixed!