Issue Tracking Board

[Sarah726]

 tracker ID 84-263-654. 
model: LC-50LBU591C. Software version: 13.1.4, build 1510-38. Device ID: 9H48A0466484. 

[MeesterNachos]

Does anyone know the ROKU support phone number?

[MzPatterson]

https://www.roku.com/about/contact

They do not offer phone support according to an article I just found.

[MzPatterson]

We have followed their instructions and it still doesn't work. Everytime we turn on the TV, we have to turn the power off and then on to reset.

[Abk1087]

message @rokusupport on Twitter. They answred me right away. Said it will be fixed with the next update 

[Carlinm1]

I have to reset the network connections and reenter the wi fi credentials every time I want to use my TV.

[Guambomb]

I’m experiencing the same connectivity issues.  It finds and connects to the network but says “no internet”.  Very frustrating.

[Guambomb]

This fix is not working for my Hisense Roku TV.  It sees the network but won’t connect.

[ChloeSi]

For months, when I turn on my TV, I have to perform a system restart to connect to my home network. As soon as I do that, it's fine until the next time I turn on the TV. There was a recent thread that said Roku was aware of the issue and it would be fixed in the next update. My TV updated a few days ago, and the issue is not fixed. I tried to post in the original thread, but it seems to be locked. 

When is this going to get fixed? 

Original thread:

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

[RokuCarly]

We appreciate your first post here in the Roku Community, @ChloeSi.

Thanks for letting us know you've experienced the same issue as posted above. Please be aware that the team is still in the process of investigating to determine the cause and finding you the best resolution possible. 

We'd like to include your device in the process of investigation, and would be great if you could provide us with the specifics such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

Best regards,
Carly