Issue Tracking Board

[Cbass138]

Will we be notified when it’s working?

[Sissy1071]

Any idea when it will be fixed?

[GuinnessMan93]

It’s made my entire Roku tv inoperable. Can’t even use Xbox to watch cause it’s all blank 

[RokuAustin]

Sun Apr 28th 8pm PT
Please be aware of a service interruption impacting streaming on The Roku Channel. Some Roku devices may be unable to activate, update, and add new channels.

If you are trying to activate a Roku device, update Roku device, or add a new channel, we would recommending to please try again later.

We're going to go ahead and close this thread as we won't have any new information to share until service is restored. We'll update this thread every 30 minutes.

Please choose the Subscribe button in the top right-hand menu, you'll get an update once this issue has been resolved. We currently do not have an ETA and we apologize for the inconvenience. 

Next update 8:30pm PT

[rycki1138]

Not only the Roku Channel itself, but the What to Watch, Featured Free, Streaming Store, Live TV, etc shortcuts are all not working. I can open other channels like Hulu, Disney+, Max on the Roku home page and watch them, but anything having to do with the Roku operating system is not working.

[RokuAustin]

Hello Roku Community,

Update 8:26pm PT
Our contact center has closed for the evening. If you'd like to be notified when services are back online, please use the Subscribe feature on this thread.

Update 8:30pm PT
We are working to reroute traffic to available servers. Restarting your Roku device may allow you to gather new home screen tiles. If you are unsure of how to restart your Roku device and are unable to see the side navigation, just unplug your device for a moment and plug it back in.

Next update 9pm PT.

[Kimif]

When can we expect service to be resumed

[RokuAustin]

Subscribe here for the latest updates on this service interruption.

[Hesther71]

Mine not working for last hour. All apps working just not Roku channel 

[RokuAustin]

Update 9:00pm PT
We are working to restore service and encourage you to try again soon. In some cases, restarting your Roku device may restore some services.

Next update at 9:30pm PT.