Issue Tracking Board

[RokuAustin]

UPDATE 10/6/23 9:50AM PT

Thanks to everyone who reported this issue. We believe this issue is now resolved.

If you aren't seeing your Home Screen icons, try this: Navigate into your left-side menu. Then, go back to your Home Screen, and you should see your channel icons. If not, try restarting your device from the Settings > System menu.

If you're still not seeing your Home Screen icons, wait a few minutes and try again.

Thanks for reporting this issue; let us know if this fixed it!

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We are hearing reports of channel tiles missing from your Roku Home Screen and our engineering team is working quickly to resolve. We apologize for the inconvenience. 

If you're seeing this issue, please let us know your device ID and GC version (all found under Home > Settings > System > About). 

Thank you for your patience. 

[PennyT]

I watched live TV with my Roku for the first time, and now the channel icons on my home page have disappeared.

[AvsGunnar]

@PennyT 

Have you tried performing a System Restart?

Settings/System/System Restart or Settings/System/Power/System Restart

[callmemissm_89]

This is happening to me, too. I've reset multiple times, and it keeps happening.

Immediately after a reset, the channel icons will appear for a moment. Then, line by line, they all vanish until only the 'search' bar remains.

I can still access the channels by searching for them, so it's not a connectivity issue. It's definitely a glitch of some kind.

[EddieMac24]

This exact problem is happening to me too, I have 5 rokus (2 ultra and 3 streaming sticks) and all suddenly have this issue, no channels on the home screen.  I've rebooted and factory reset them all, works for a short period after a factory reset then disappears again.  

[DBaptista]

I have a Roku Streambar which shows it updated yesterday (10/5/23) at 10:37pm to 12.5.0 Build 4169-95.  I've rebooted and multiple times.  After reboot, the icons will appear for a second then gone.  I can access the channels only by using the search function.  This is a bad update.  I've seen others posting the same issue.

[srainmanw]

That a BS answer, how more specific can one get, the icons for all apps disappear from the Home Screen to make an app selection, seems this is now a common problem, I’ve rebooted etc but my app icons are not present even after reboot I have to go to search app to find the app I want to stream, maybe some update Roku put out cause the issue 

[pharry1450]

I have the same problem on two out of my four Roku’s with disappearing icons on the home screen. I can go to live TV and find my icons and access my apps. I have rebooted my system and the icons on the Home Screen show briefly but then go away.

[neverwasthere]

Every icon/app it is all gone from my home screen even my paid subscription... OMG what an 🤔 how can I resolve this??  It has  all just vanished.. 

[ellenaj8]

This is happening to me too, as of last night, on both of my Roku TCL TVs and my Roku express. I have done a system restart on all 3 and it is still happening.