Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Ibeadit
Level 7

Unable to set up new device with email activation

I just bought a Roku Premier.  I'm at the Activate your Roku player screen and it wants me to put in my email address.  However, I am unable to arrow down to the space.  The only option I have is back (<).  Has anyone else had this problem?  Please and thanks.  Bets

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6 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to set up new device

@Ibeadit 

Thanks for the inquiry.

Can you please clarify the issue you are experiencing? Email addresses should not have a space within them.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Doxsiemom
Level 7

Re: Unable to set up new device with email activation

I am having the same problem. And cannot figure out how I get to Settings. Does anyone know where that is?

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renojim
Level 21

Re: Unable to set up new device with email activation

Settings doesn't exist until you get through the initial setup.  It's not clear what you're trying to do, but try different buttons on the remote and see what happens.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to set up new device with email activation

@Doxsiemom 

Thanks for the inquiry.

Can you specify the issue that you are experiencing?

With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Paytonschroeder
Level 7

Re: Unable to set up new device with email activation

I’m having the same trouble, i put in the code and it stays on the same screen 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to set up new device with email activation

@Paytonschroeder 

Thanks for the post.

Have you tried performing a factory reset on your Roku device to see if you can retrieve another activation code that will allow you to proceed further in the setup process?

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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