@a-simone113
Thanks for the post.
When performing a factory reset, are you holding down the reset button for at least 30 seconds regardless of what is happening on the screen? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?
With more information we will be able to assist you further.
Thanks,
Danny
Danny R.
Roku Forum Moderator