Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Jones
Level 7

Roku Express stuck on boot screen

We just bought an express and it is stuck on the boot screen. We have done the 30 second reset button hold. What do I do next?

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5 REPLIES 5\
renojim
Community Streaming Expert

Re: Roku Express issue

Make sure you're using the supplied power adapter.  If you're already doing that, take it back.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Jones
Level 7

Re: Roku Express issue

I used the provided cables and it doesn’t go past the boot screen

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express issue

@Jones 

Thanks for the post.

If you are unable to resolve the issue you are experiencing, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ellycuadras
Level 7

Re: Roku Express issue

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express issue

@ellycuadras 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it connected to a wall outlet? Have you tried performing a factory reset on the Roku device to see if you are able to get past the logo screen?

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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