Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
If you are unable to resolve the issue you are experiencing, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
How are you powering the Roku device? Is the device plugged into the TV USB port or is it connected to a wall outlet? Have you tried performing a factory reset on the Roku device to see if you are able to get past the logo screen?