Getting Started - Setup & How-to

[Jones]

We just bought an express and it is stuck on the boot screen. We have done the 30 second reset button hold. What do I do next?

[renojim]

Make sure you're using the supplied power adapter.  If you're already doing that, take it back.

[Jones]

I used the provided cables and it doesn’t go past the boot screen

[RokuDanny-R]

@Jones 

Thanks for the post.

If you are unable to resolve the issue you are experiencing, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[ellycuadras]

Hi, i have issue on my Roku Express, it freeze @ boot logo, help me 

[RokuDanny-R]

@ellycuadras 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it connected to a wall outlet? Have you tried performing a factory reset on the Roku device to see if you are able to get past the logo screen?

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.

Thanks,
Danny