Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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nilesh9
Level 7

Software Update Issue | Error Code 008

Hi, 

Please help me with this issue, I am stuck at this for days now.

I have factory reset my ROKU ONN TV and as soon as I am trying to connect to the Wifi or Wired connection, it shows that connection was successful, BUT, immediately takes me to the Update Prompt box, where it throws me the Error Code 008.

I have tried restarting the device (both wifi and TV) and also factory resetting it, but no use of that as well.

Also, could someone please provide the latest software patch? Version11.5.0.4312?

Any help would deeply be appreciated!!  

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Software Update Issue | Error Code 008

You may be able to download the update from Roku | TV USB Updater .  The updates available there often lag behind what you can get with the TV's update function, so don't be surprised if the latest version isn't available.  You'll need the Roku model number (not the TV's model number) that's displayed under Settings->System->About.  You can also try connecting to an alternate network like your phone's hotspot to get the TV to update itself.

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nilesh9
Level 7

Re: Software Update Issue | Error Code 008

Hi,

 

I have tried both the options.

- The latest software is not available, I tried it the USB way, then it is asking me to have atleast this version - 11.5.0.4312 on my USB.

- I have tried connecting with a different network provider as well (Bell, Virgin, Chatr) but it didn't help.

Please advise.

 

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