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RebusCom
Channel Surfer

Roku Streaming Stick + keeps resetting to factory defaults

Beginning about a week ago, every morning when the TV is turned on (the Roku is powered directly from a wall outlet so is always on) the Roku comes up as though it's newly installed, having to go through all the initial setup steps, e.g., network connection, linking, services, etc.

3 REPLIES 3
HumanShield55
Reel Rookie

Re: Roku Streaming Stick + keeps resetting to factory defaults

I have a similar problem with my roku express 4k+.  It's not every day, but every couple of weeks or so it factory resets.  It's really annoying.  Any suggestions Roku support?

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Darren2
Newbie

Re: Roku Streaming Stick + keeps resetting to factory defaults

Mee too.  Should I return it?

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renojim
Community Streaming Expert

Re: Roku Streaming Stick + keeps resetting to factory defaults

@Darren2, the first thing to do is to make sure you're using the supplied power adapter and not the TV's USB port.  If it still keeps resetting to factory defaults and you can return it, you probably should.

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