Features, settings & updates

[RebusCom]

Beginning about a week ago, every morning when the TV is turned on (the Roku is powered directly from a wall outlet so is always on) the Roku comes up as though it's newly installed, having to go through all the initial setup steps, e.g., network connection, linking, services, etc.

[HumanShield55]

I have a similar problem with my roku express 4k+.  It's not every day, but every couple of weeks or so it factory resets.  It's really annoying.  Any suggestions Roku support?

[Darren2]

Mee too.  Should I return it?

[renojim]

@Darren2, the first thing to do is to make sure you're using the supplied power adapter and not the TV's USB port.  If it still keeps resetting to factory defaults and you can return it, you probably should.