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Khardy3352
Binge Watcher

Re: Roku Express+ 3930x display not responding

So, bought new batteries, changed HDMI port, unplugged power and replugged....nada. main screen comes up, but does not give normal notice to  respond to the remote to check new connection/dorm/hotel. Cannot scroll to settings...ugh

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RokuDanny-R
Retired Moderator

Re: Roku Express+ 3930x display not responding

@Khardy3352

Thanks for the posts.

We would be more than happy to look into this issue for you.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Khardy3352
Binge Watcher

Re: Roku Express+ 3930x display not responding

Thank you!!! Sorry for the delay in responding, was with patients all day

Roku Express+ simple remote

SN 0092996W966

FCC ID TC2-R1027

NYCE IC 5959A-R1025

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Khardy3352
Binge Watcher

Re: Roku Express+ 3930x display not responding

Any Thoughts @RokuDanny-R? Must go out for a bit, but look forward to hearing any suggestions from Roku as to why my unit seems frozen at main screen.

ROKU ID.jpg

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RokuDanny-R
Retired Moderator

Re: Roku Express+ 3930x display not responding

@Khardy3352

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Khardy3352
Binge Watcher

Re: Roku Express+ 3930x display not responding

Thank you! Assume it be in this forum....

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