Features, settings & updates

[chamor1497]

Hello, 

Here is a screenshot of the issue that we are having. Nothing is working when we open an app. 

[Foxxypants]

After scouring the internet for fixes and finding numerous threads of people experiencing this issue, explicitly with TVs that are 2+ years old, I am starting to suspect that this is intentional. I have loved my TCL/Roku TV but after the forced 10.5 update my TV is functionally useless as anything other than a Netflix box (weird coincidence that Netflix is the only properly working app, huh?). YouTube, Hulu, Shudder, HBO, Prime Video, Peacock, Paramount+... All unusable. Please roll back this update or fix it to support older models. Black Friday is around the corner and I will happily move to a different platform if this is how Roku continues to operate.

[Update105bricks]

so far Roku has been unresponsive even reached out on twitter.  I run a contact center and we would never treat someone like this

[lajjr95]

Roku device model - 7133X

TCL model 65S423

serial number YN00S3097952

device ID J6989S097952

software OS/version - 10.5.0 build 4201-30

Same issue as others with the network error and apps not working or being sluggish .  Started when the TV upgraded the OS. 

[Moriahe]

This is starting to piss me off now. 

[Update105bricks]

yeah starting to think this is intentional since this bricked all our tvs then they release a sale right after this malware they call an update

[Austincoop3]

How were you able to rollback to 10.0? 

[Update105bricks]

They just sent me a survey lol!!!  Just gave them honest feedback I am going to continue to hit them on social media and I suggest everyone does the same.  Blast them until they actually fix the problem instead of telling us the problem doesn't exist.

[FrankKoch]

a few hours after I sent the information to " Danny  ".. here in the forum. I looked for the update and when I saw it available I pushed it vs waiting for the auto-download... It was a few hours

[FrankKoch]

DannyR seems to be the actual contact at ROKU