Features, settings & updates

[wanda-jane]

Surely by now, the developers have enough data to look into this issue. It is wide spread and not an individual issue.

Many of us have provided data back to you.

Roku, are you able to provide a estimate for the fix for EVERYONE.

I used to love my Roku, have purchased them as gifts and have bought a number of devices myself... but this is really unfortunate. ...and right before holiday shopping too.

Not a good impression.

What IS the plan, Roku???

[amartin1613]

I have been having the same problem since yesterday, 11/16.  It was only my Roku tv is my bedroom not working yesterday, and the only work around I found was to restart my internet modem.  I came home today and now my living room Roku TV updated and would not work and the bedroom tv wasn't working again.  So again I restarted the modem and was able to watch my Sling TV app.  I will NOT restart my modem every single day just to get this to work.  I will find another way to watch live tv and my other apps that I pay for monthly.  This should be a top priority fix since I am seeing that I am not the only one having this issue and seems to be widespread with this new update.

[Scott16]

Hello,

Thank you for working this.  I have similar issues as other posts.  Good internet but apps say there is not a good internet connection.  Netflix, F1 channel, and SiriusXM work.  Prime, Apple, HBO, and Disney allow me to log into app but unable to stream.

These issues started the morning of Nov 16, 2021

Roku device model:  55R615

Serial:  YS00LR964380

Device ID:  FV28AL964380

OS Version:  10.5.0 build 4201-30

[ad1987]

This is what fixed the issue for me:

https://www.reddit.com/r/Roku/comments/qwbwwy/tcl_roku_tv_has_strong_wifi_connection_but_all/hl2hunw...

[billyk73]

@ad1987 Thanks for posting, this worked for me too! I was at wit's end until I saw your post!

[Lordofarda]

I am getting the issues as well.

roku tv 7120x

Tcl model 55r613

Software version 10.5.0 build 4201-30

[Munderwood1969]

Help!! Roku isn’t working!!!!

Pleose use tssue 1o o2:4650o2toreporttht

[BeezKneez133]

My Roku turned into a paper weight yesterday with 10.5.0.   Any updates on this?  This is friggen ridiculous. 

Did a factory reset...no luck.  Rebooted my router....no luck.  

[ad1987]

@BeezKneez133 Try this once:

1. Unplug your router for at least a minute and then plug back in.

2. Restart your TV.

See if that solves your problem.

[BeezKneez133]

Already tried that.  

Netflix kiiiiinda works............but nothing else works.  SlingTV loads, eventually,  but wont play anything. Discoveryplus gives me some DRM protected content error message, HBO Max doesn't load at all.   Frustrating.