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Tony0870
Newbie

Hulu and Disney+ apps is no longer supported on this device (Roku Ultra 4k)

How do I resolve my Roku Ultra 4k device not supporting Hulu and Disney+ apps without the "Purchase another Device"? I've downloaded the apps; turned off/on my Roku device and unplugged/ plug my tv, it's not resolved. If it's a software issue, would I need to purchase another device every time there's an update?

Thanks,

#Appsnotworking

##upgradeyourRokustreamingdevic

##Huluisnolongeravailableonthisdevic

2 REPLIES 2
renojim
Community Streaming Expert

Re: Hulu and Disney+ apps is no longer supported on this device (Roku Ultra 4k)

What's the model number of your Roku device displayed under Settings->System->About?  If it's 4400, you have no choice but to buy a new device if you want to continue using Hulu and Disney+.

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: Hulu and Disney+ apps is no longer supported on this device (Roku Ultra 4k)

@Tony0870-

[OOPS -- There is no model with a model name of Ultra 4K, which is why @renojimasked for your actual model number.  I picked up on Jim's reference to Roku 4400 (model name Roku 4) in Jim's reply.  If you don't have a Roku 4 model 4400, please ignore what follows:]

Your Roku 4 was released in 2015 and Roku now considers it a legacy device.  As such it is no longer receiving updates, beginning with the release of Roku OS version 12.0 in March of this year.  The last version running on Roku 4 is version 11.5.

Many channels, most in fact, will continue to run on your unit for now, but Disney has decided to drop support for the Roku 4 on the various streaming channels it operates, mainly Disney+, Hulu, and ESPN.

It is a safe assumption that, now that Roku has stopped updating it, other channels will start dropping Roku 4 in coming months, as it uses a unique processor no other model has, and support for it complicates the programming of the various channel apps.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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