Features, settings & updates

[JKelly522]

I have gone through the process of changing my email on my account in Roku.com. My email is changed in account but it won’t change on my tv ( device ). 

I have tried it many different ways , confirming all I can but it still has old email. I am trying to order a pay channel but because my email doesn’t change it won’t let me. 

[renojim]

Have you restarted the Roku and/or checked for updates?  Does this Roku show in the Roku account with the new email address under "Linked devices" at https://my.roku.com ?

[Joseph-Roku]

Hi @JKelly522, we noticed you've changed your email and it doesn't seem to change on your device. We're here to help get to the bottom of this.

We'd like to thank @renojim for his detailed response, which included a couple of outstanding questions.

If you've already restarted your Roku device and still don't have the correct email address linked to it, please reach back out. We'll be happy to look into what's going on.

[tthood]

I am having the sameissue.

[Natan-Roku]

Hi @tthood, thanks for the post! Have you tried the recommendations posted by @renojim?

If not, you can reset your device by going to Settings > System > System restart.

Please let us know if you were able to see your updated email address on your device in the About section of Settings.

Thanks!

[CharlesFWebster]

I have this same problem. If I do a Factory Reset on the TV, will that affect my subscribed channels? For example, will I lose access on the TV but keep getting billed on my credit card?

[AvsGunnar]

@CharlesFWebster 

If you do a Factory Reset and use the same email account you originally did when you first set up the Roku device, all your channels and subscriptions will still be available to you. (you will most likely have to login to these subscriptions again with your passwords, etc. On the Roku device.)

If you are going to deactivate your old Roku account and use a new email address (thereby setting up new Roku account), then you will want to cancel all your subscriptions prior to the factory reset tied to the old account or you will be charged and not have access.

Subscriptions and channels are tied to the Roku "account", not the Roku "device".

[CharlesFWebster]

Thanks! I just wish Roku devices were required to allow a customer to change his or her email address without a factory reset. 😞

[AvsGunnar]

@CharlesFWebster 

If all you want to do is change your email address, you can do that under "Account Information" when you login to your Account dashboard at https://my.roku.com/account.