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Can’t get to the home menu. Brand new Roku express
Hi.
we bought a Roku express yesterday and I can’t get past the “let’s get started” screen. I put my WiFi password in and it connects. It then says there is a software update, installs it and reboots back to the “let’s get started” page and does the same thing over and over again.
any suggestions?
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Re: Can’t get to the home menu. Brand new Roku express
A couple of different things seem to help in this situation.
1. If you are currently using the TV USB port for power, try using a charging adapter at the wall outlet instead. (any 5volt, 1amp cell phone charging adapter should work).
2. If still a no-go and the issue isn't power related, try using a mobile hotspot (if available to you) to get past the setup and activation screens instead of your regular network wifi.
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102
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Re: Can’t get to the home menu. Brand new Roku express
tried both of these and still the same thing happening.
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Re: Can’t get to the home menu. Brand new Roku express
I am also having the same issue. And there's no agent support for Roku Express. :S
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Re: Can’t get to the home menu. Brand new Roku express
If using the mobile hotspot also didn't work, then I would try another power adapter. (it may be that the adapter you tried to use does not meet the 5 volt, 1 amp specs required to power the device).
Otherwise, I think i would return the device. (could be defective).
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102