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Level 7

tcl roku tv screen whiteish with flickering line going up

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tcl roku tv is now white( you can still see the screen) and there is a flickering line going up continuously. 

We already reset everything and the problem continues 

No accidents occured to it either, just turned it on this morning and it was like that. 

Any ideas on how to fix it?

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Roku Employee
Roku Employee

Re: tcl roku tv screen whiteish with flickering line going up

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@kelly492 

Thanks for the inquiry.

This seems like a hardware issue. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Highlighted
Roku Employee
Roku Employee

Re: tcl roku tv screen whiteish with flickering line going up

Jump to solution

@kelly492 

Thanks for the inquiry.

This seems like a hardware issue. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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