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vichu
Level 7

new TV cannot activate

HI:

just got a Sanyo Roku TV. When I tried to activate my roku account ( I have an existing account with a billing credit card ) it says it will send a link. Nothing happens - have tried it several times.

Dany-R  any thoughts?

viswanathan

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2 REPLIES 2\
atc98092
Community Streaming Expert

Re: new TV cannot activate,,


@vichu wrote:

HI:

just got a Sanyo Roku TV. When I tried to activate my roku account ( I have an existing account with a billing credit card ) it says it will send a link. Nothing happens - have tried it several times.

Dany-R  any thoughts?

viswanathan


So, you entered the email address that your Roku account uses, right? (don't list it here in public). It has to be your Roku user account email address. I used it last week with a new Ultra and it worked perfectly. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Strega
Level 15

Re: new TV cannot activate

How long has it been?  In my case it was instant, but another guy said it took an hour and 45 minutes for the email to arrive.

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