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aalainaa
Level 7

my jvc roku tv comes on but the screen is black and i can hear the sound, what should i do ??

 
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4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: my jvc roku tv comes on but the screen is black and i can hear the sound, what should i do ??

@aalainaa 

Thanks for the inquiry.

Have you tried contacting JVC support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: http://www.us.jvc.com/support/ or at 1-888-582-8870.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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tzsetzse
Level 7

Re: my jvc roku tv comes on but the screen is black and i can hear the sound, what should i do ??

JVC doesn't even build this model. It's a thierd party and their email support link is dead. No joy, this route. Any other suggestions?

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: my jvc roku tv comes on but the screen is black and i can hear the sound, what should i do ??

@tzsetzse 

Thanks for the post.

Customers have reported that powering down your TV and unplugging it for 5-10 minutes resolves the issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Haldon
Level 7

Re: my jvc roku tv comes on but the screen is black and i can hear the sound, what should i do ??

It resolves the issue  till the next morning when you turn it on and the same thing, BLANK SCREEN!! 

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