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Level 8

hdmi port 1 and 3 quit working

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About two days ago my 65 inch tcl tv model 65S4 started showing no signal on both hdmi ports 1 and 3 port, port 2 works. Both my pc and ps3 work on port 2 so I know the devices and cables are good. I tried removing hdmi port in the menu on the tv with the ps3 turned on it tell me to remove the cable first so I know the tv see a hdmi cable is plugged in. Also if I have my ps3 plugged into port 3 and turn on the ps3 it will automatically turn the input to my hdmi port 2 instead of port 3. When I select hdmi 3 it shows no signal detect.  I'm on software version  9.2.0 built 4502-30. I also have the same tv in the living room same model and same software, only hdmi port 3 doesn't work on that tv. Both tv were bought black friday 2018.

Anyone else have this problem?

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1 Solution

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Level 8

Re: Blank screen

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The fix only worked for a few days. Tlc is sending someone this Thursday to fix it under warranty.

View solution in original post

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13 Replies
Level 8

Re: hdmi port 1 and 3 quit working

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Fix it by going into the secret menu #1 and changing software update server: beta to release then ran the update software again.  Have not tried port 1 yet. 

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Level 7

Blank screen

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Got roku from my uncle. Have all the cords . I have a newer tv. I know it is plugged in because tv detects it when I plug into all the ports I have tried... tell me no signal and it is different because if there is nothing in the port it say no source detected. Roku is just black screen and light on roku 3 box is on 

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Level 8

Re: Blank screen

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The fix only worked for a few days. Tlc is sending someone this Thursday to fix it under warranty.

View solution in original post

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Level 7

Re: hdmi port 1 and 3 quit working

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YES!  Sporadic problem!  What is the solution?

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Roku Employee
Roku Employee

Re: hdmi port 1 and 3 quit working

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@LourdesTV 

Thanks for the inquiry.

Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: hdmi port 1 and 3 quit working

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I had this problem today with my HDMI 2 input (no longer receiving a signal from devices that previously worked fine). To fix it, I had to restart the TV, but not by simply turning it off and on again, but by initiating a system restart via the settings menu. Once it finally rebooted (took a bit), the input started to function as expected again.

 

Hope this helps others with similar issues.

Level 7

Re: hdmi port 1 and 3 quit working

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@jaystone10 wrote:

Fix it by going into the secret menu #1 and changing software update server: beta to release then ran the update software again.  Have not tried port 1 yet. 


Could you please explain '...secret menu #1...' ? I just got this 50S425 and am finding TCL to be very confusing (and frustrating). Along the same HDMI line of questions I have... Is there any place that explains what 'devices' can be plugging into HDMI 3? i.e., Can I get my U-Verse signal thru that port to watch TV?

You can lead a horse to water... but you can't make 'em think!
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Level 7

Re: hdmi port 1 and 3 quit working

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My HDMI port 4 is now suddenly not working.  I have had a Streaming Stick for about 10 years, with my LG TV 32LE5300, and I have never had a problem with it until today.  I was watching TV just fine this morning, and now the screen is black when I turn on the TV.

I have tried unplugging the stick and plugging it back in, turning off/on the TV, putting the stick in ports 1, 2, and 3...what else can I do?  When I press the Input button on the TV remote, none of the HDMI ports even shows as active.  I couldn't find any reset option on the TV menu. 

I am guessing the stick has just gone bad and is no longer connecting to the port, as it seems to bend now when it is connected to the port.  Do I just need to go buy a new device, and if so, what is recommended for a TV that's ten years old?  (I am NOT going to buy a new TV.)

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Level 8

Re: hdmi port 1 and 3 quit working

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Just Google how To Access Secret Menus On Your Roku Device, also it come back. I found my receipt and they replaced the Main Board under warranty. I call on the last day of my warranty.

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