Issue Tracking Board

[Rtsquirrel]

I've been dealing with this for a month now.  Failed Update bricks Roku Express.

Roku offers no Agent support.  The best you can do is push and HOLD the reset button for 10 seconds.  This will wipe the Roku.  You'll have to re-reguster the device on your network AND reload the apps you want AND sign in again with all of the apps.  This will only work for a couple days, then the Roku will BRICK itself again with the Failed Update.

It's terrible that we have to do it this way.  This is one of the prices of Tech Bros getting so much power.  Good Luck.

[Rtsquirrel]

I've been dealing with this for a month now.  Failed Update bricks Roku Express.

Roku offers no Agent support.  The best you can do is push and HOLD the reset button for 10 seconds.  This will wipe the Roku.  You'll have to re-reguster the device on your network AND reload the apps you want AND sign in again with all of the apps.  This will only work for a couple days, then the Roku will BRICK itself again with the Failed Update.

It's terrible that we have to do it this way.  This is one of the prices of Tech Bros getting so much power.  Good Luck.

[Rtsquirrel]

I've been dealing with this for a month now.  Failed Update bricks Roku Express.

Roku offers no Agent support.  The best you can do is push and HOLD the reset button for 10 seconds.  This will wipe the Roku.  You'll have to re-reguster the device on your network AND reload the apps you want AND sign in again with all of the apps.  This will only work for a couple days, then the Roku will BRICK itself again with the Failed Update.

It's terrible that we have to do it this way.  This is one of the prices of Tech Bros getting so much power.  Good Luck.

[Rtsquirrel]

Temporary fix.  Problem will recur.

[Rtsquirrel]

this worked! 

We will see for how long.  Surprising that Roku does not make this knowledge accessible in their "help" section.

Pathetic.

[katheclark]

streaming device cant update. screen is solid purple & remote cant use functions

[Karlasmith63]

Roku model:  3930-Roku express 

Issue ID:  GD-147-742

Serial number:  X0040000TFGD

[Baba2]

I cannot update..I have turned off router and Roku but no good..wifi is working fine for everything else...it's been three days and I am paying for streaming services and can't use them..I cannot reach settings as that screen won't come up any more???what can I do

[XSIet]

Try Unplugging the device for a few seconds When it boots up you should have an option to update later choose that and you should be able to watch your apps

[BKY99]

error 004 received on updating