Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

apple TV on roku TV

When I log into Apple TV, I get verification failed message. I read through all the posts and tried removing the channel and readding and it did not work. Any other suggestions besides contacting Apple or returning the tv?

0 Kudos
2 Replies
Roku Employee
Roku Employee

Re: apple TV on roku TV

@Srs1 

Thanks for the post.

When removing the channel, did you make sure to restart your Roku TV before trying to add the channel back again?

If you are still unable to resolve the issue after that, we would recommend contacting the channel provider to see what further recommendations they can give.

You can reach out to Apple here: https://support.apple.com/apple-tv

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Level 8

Re: apple TV on roku TV

Many conversations about this online. The only way we will get it fixed is to flood Apple and Roku with support cases.

You'll need to call Apple (don't bother with chat) and then repeat over and over that your issue is the Apple TV app on Roku. You will get offered issues with your Apple ID (this isn't that) and with the Apple TV device (this isn't that). Just keep repeating "Apple TV app on Roku" until you get to someone who knows what a Roku is. Don't hang up until you talk to a "senior advisor" who asks for pictures of the error and the About screen of your Roku.

contact phone numbers for Apple: https://support.apple.com/en-us/HT201232

0 Kudos