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Stevemsands
Level 7

Xbox Series S No loner working with the ROKU TV after the most recent update

Long story short,

My TV auto-updated the previous day.  My Xbox Series X worked fine prior to.  The next day, not matter what I did, the signal could not be found.  Xbox was powered on.  The TV even changed the input icon to XBOX, but keeps saying no signal.  

I plugged it into other monitors and TVs in my home with the same exact cables and it works fine.  I'm assuming it had something to do with the update on the ROKU TV.  Is there any fix?  I want to avoid a factory reset.  

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Xbox Series S No loner working with the ROKU TV after the most recent update

@Stevemsands

Thanks for the post.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing

Once we have this information we will make sure to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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