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Roll256Tide's avatar
5 years ago
Solved

Why is my TCL TV stuck on red screen?

Why is my TCL TV stuck on red screen? I tried factory reset button and unplugging everything numerous times with nothing working tv isn't 7 months old....WILL NEVER BUY A TCL OR A ROKU TV EVER AGAIN...WHAT A WASTE.

23 Replies

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  • I'm sorry you've had this experience. It wouldn't hurt to try clearing your cache:

    Hit HOME 5 times.
    UP once.
    REWIND twice.
    FAST FORWARD twice. (Clears cache & tv reboots itself. Be patient. It takes 1-2 minutes for the tv to go black, and come back on)

    That seems to fix some problems factory reset doesn't. 

    Another thing you could try is factory reset, but tell it you'll setup the network later (but don't). This loads a minimal and seemingly different software (the antenna tv is very different, like it used to be before Roku messed it up). So far, this doesn't seem to fix any of the common problems resulting from Roku's untested updates. Maybe it's not that different. But, it wouldn't hurt to try it. If your tv worked again this way, you could add a $22 Firestick Lite to HDMI to stream that way (Sofabaton F2 remote to control the tv and stick).

    Your tv should be under warranty still. That should make more sense. But, having your Roku tv disconnected from the internet protects it from untested updates.

    • CFresh0721's avatar
      CFresh0721
      Newbie

      The steps to clear the cache worked! Screen issue resolved for now! Thank you!

  • I have a TCL Roku TV I haven’t even had it for a year, tv worked perfectly fine last night we even rented a movie from roku channel. Went to watch it today & at first when I clicked on Netflix the remote made the nose to confirm I clicked it but it wouldn’t open. It did nothing for at least 2 minutes. Then it told me I wasn’t connected to the internet. I tried to test my connection the first time it kicked me out I tried again it connected to the wireless but wouldn’t connect to the actual internet a screen came up telling me to reset my internet or restart the tv. I know my internet was fine because my phone is connected to my WiFi so I chose to reset the tv. It started to reset then the screen went black the red start up screen then came on & it’s been stuck on that screen for about an hour. I had looked online & saw people mention holding down the reset button by the HDMI ports, I tried that & nothing turned off but came right back to the red screen. I had then saw people saying they needed to unplug any HDMI cords that were plugged into the tv then reset it so I unplugged both of my HDMI cords & held the reset button for 30 seconds & still nothing. It’s just on the red screen. Any idea of how to fix this?? Thank you in advanced! 

    • schi1192's avatar
      schi1192
      Reel Rookie

      Having the same issue right now.  Stuck at tcl roku 4kHdr start screen

      • C_I's avatar
        C_I
        Roku Guru

        Try going to settings>system>system reset

    • C_I's avatar
      C_I
      Roku Guru

      Keep in mind, the Roku Channel and Netflix are two different things.  If you want to watch something on the Roku Channel, it's generally free unless you watch something from one of the premium subscription channels available from the Roku Channel. If you ware trying to watch something from Netflix, then take it up with Netflix. Roku doesn't own or have any responsibility for Netflix or any other channel that pays Roku to be on the platform. If it is a problem with the TV, then go to settings> system.system reset and see if that solves your problem. 

    • CDU's avatar
      CDU
      Reel Rookie

      Similar issue here, with my TCL C134X Roku TV (recent model), firmware version 10.0.0.4209. 

      My fix was to unplug the power cord from my surge suppressor (which is there to protect my TV from power surges and lightning strikes) wait 60 seconds, and plug it back into the power source.   I'm sure the same thing would work if my Roku TV had been plugged straight into the wall.

      That was the fix.  Let's talk about the original problem, which Roku needs to track down...

      The streaming channels on Roku devices are either software-enabled (through installed channel apps) or firmware-enabled (through Roku's frequently-updated device firmware).  Since the RSOD (Red Screen Of Death) issue never happened before, despite the fact that I have used several different channel apps without problems over the past several months, and since this only happened after I added a specific channel app, I would say that 'new' channel app is the cause of the problem (not the firmware.  In my case, I had gone straight to the Peacock preview app from the home screen.  Although, really, it could have been any channel app.  The last thing I did before the RSOD took over was that I turned my RokuTV off in the middle of watching a program on Peacock.  After I cleared the RSOD, I tried 2 other apps.  No RSOD after turning off the Roku TV in the middle of a program. I then opened the regular Peacock app (not the preview), tried turning off during a program and... nothing.  The RSOD did not come back!  Hmm.

      Peacock again. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator

    Roll256Tide

    Thanks for the post.

    If the only thing you are seeing on your Roku TV is a red screen and are still not able to change the screen even after factory resetting the TV, it may appear that you are running into a hardware issue.

    Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

    You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

     

    Additional community topics that you might find helpful:


    Thanks,
    Danny

      • HDMIGuy's avatar
        HDMIGuy
        Roku Guru

        murraypatterson wrote:

        Or maybe the TCL ROKU is just junk. 


        I have three TCL Roku TV's.  One is over three years old.  I have never had an issue with any of them.  No brand is perfect and sometimes you get a faulty product.  If the TV is less than a year old TCL will replace it.

  • I have seen similar issues regarding this matter. Lime others I bought this tv almost 2 years ago. I've had no issues with it and only used it lightly. Now all it keeps doing is turning off and on by itself in a loop. It shows the red tcl 4k screen for about 4min then turns off. It repeats this all day if I let it. I have tried holding the power button for 30 sec and nothing. I've tried un plugging and plugging it in after 20min. I've tried the reset button on the side, holding it and pushing it. Both ways just tur ed the TV off and it could tinied the same issue. I have no option to even go to any sort of menu for settings to view my model# or serial#. Whatz wrong with your product. It tells me to never buy a TCL or Roku product again.   

    • boogernose's avatar
      boogernose
      Roku Guru

      Roku does not make TV's TCL does. Your problem is with them.

      I'm sure they have a support line.

  • I ran into the same problem, I had to change the tv picture mode to movie in order to see a normal picture. I tried it every mode only movie mode works. This seams like a software or firmware problem. I’ve had my tv since November but didn’t operate it or plugged it in until January. 

    • HDMIGuy's avatar
      HDMIGuy
      Roku Guru

      Since the TV is less than a year old contact TCL.  The TV should be under warranty.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator

      Hi Agaskin,

      Thanks for posting in the Roku Community!

      For more help and assistance with this type of issue, you'll need to get in touch with the manufacturer of your Roku TV. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
      You can locate their support contact information here: Contacting Support for Your Roku TV 

      Let us know how it goes.


      Best regards,
      Mary