Forum Discussion

Niekie's avatar
Niekie
Newbie
4 years ago

Why does my Roku tv keep stopping in the middle of watching a movie and goes to Home Screen

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hi GInaG

Thanks for bringing this to our attention.

Does the issue only occur on Disney Plus or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

GInaG

Thanks for the follow up.

Have you made sure to follow the troubleshooting step that RokuKariza-D provided in her previous reply?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

  • GInaG's avatar
    GInaG
    Reel Rookie
    4 years ago

    Dear Danny R:

     

    I did. Our RoKu TV said "Challenge Accepted". I still have to reset/restart the Roku Tv every day. Or else, there is no sound with the Apps. Any of them. The only sound and picture I get, is with the Xfinity cable that is plugged in. My husband reminds you that it is 4 years old. Also he reminded me no one repairs them.

     

    Gina, Fort Lauderdale, FL