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Evaweeb
Level 7

Tcl roku tv keeps crashing and restarting

I've recently received my tv today and it was working properly but suddenly the tv developed issues of it crashing and restarting and sometimes the tv would get stuck on the boot up screen.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Tcl roku tv keeps crashing and restarting

@Evaweeb 

Thanks for the post.

Can you please provide us with more information regarding the issue you are experiencing?

What brand and model number is the Roku TV. What specifically are you seeing? What are you doing when this issue occurs? Does it happen on a specific channel or when watching specific content?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Evaweeb
Level 7

Re: Tcl roku tv keeps crashing and restarting

@RokuDanny-R 

It's a TCL 50 inch ROKU tv the model number is 50S425

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RokuDanny-R
Roku Employee
Roku Employee

Re: Tcl roku tv keeps crashing and restarting

@Evaweeb 

Thanks for the information.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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