Discussions

[CaswellClan]

Our Roku TV keeps doing the 10 second rewind regardless of what we do. We have unplugged it for 5 minutes, disconnected the Internet and have done a factory reset (only could be done when the Internet wasn't connected because it deleted the numbers as I pressed them). It just randomly started doing this today and we can't watch or do anything without it rewinding. Even on the home screen it beeps like someone is hitting a button. 

[RokuEuniceL]

Hi @CaswellClan,

Greetings from the Roku Community!

We appreciate you letting us know about your streaming issues on your Roku device. We will collaborate with you to identify the problem so that we can provide you with additional support and resolve it. Please share more details with us so that we can better understand the problem you are facing.

• Is the issue happening on all contents or channels, or is this isolated to one content or channel? (Specify)
• Are you getting any error messages or error codes while trying to play a content?
• Did you check your Roku remote to see if there are any stuck buttons that keep it from rewinding?

We look forward to hearing from you and looking closely into this issue. Thank you!

Kind regards,                                                                                                                                  Eunice