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Toxickun
Level 7

TCL.Roku Tv, All remote buttons mute/unmute tv.Can't escape lanugage settings*seeking engineer help*

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So my cousin has an issue with his TCL Roku TV 077 and plans on tossing it but i wanna try to fix it. (even if it means opening it up)

The problem i see right now is that i can't seem to select any of the language's with the side arrows and anyytime i use the remote it for some reason decideds to mute/unmute the tv.

The only buttons that does stuff is the off/on and the left n right buttons which adjust audio..?
I can't seem to connect it to the internet and i'm trying to desperatly connect it to my laptop to no avail.

i wanna try to see if i could fix this on my own. even going as far as trying to open the screen itself and disconnect the IR Reader n reconnect it hoping that might help. i'm hoping tuning to this site could reveal some information about this issue.

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL.Roku Tv, All remote buttons mute/unmute tv.Can't escape lanugage settings*seeking enginee...

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@Toxickun

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL.Roku Tv, All remote buttons mute/unmute tv.Can't escape lanugage settings*seeking enginee...

Jump to solution

@Toxickun

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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