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Albru2
Level 7

TCL 6 series Roku TV headphone jack not working

I'm not getting any audio out of my headphone jack. Has anyone else experienced this? I tried resetting to factory settings - I've tried various channels. 

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Tivoburkee
Community Streaming Expert

Re: TCL 6 series Roku TV headphone jack not working

This a headphone jack on the tv itself or on a remote?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Albru2
Level 7

Re: TCL 6 series Roku TV headphone jack not working

On the TV but as I was looking at the back of the TV to see what it is called, realized I was plugged into AV in, not the headphone jack. Doh! thanks anyways.

JT3444
Level 7

Re: TCL 6 series Roku TV headphone jack not working

I unplugged the headphone jack and when I plugged it back in it wasn't working. I tried everything, unplugging and plugging back in the headphone cord, turning the tv off and on, and nothing seemed to work. And then I read this and I also realized I had plugged the headphone cord into the AV in port. The headphone port is black and right below the AV, the AV port is bright yellow. It is very easy to make the mistake. Hopefully I didn't mess up that AV port but I don't think I'll ever use it anyway.

 

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