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ToshibaTVuser
Level 7

TCL 55S517 Roku TV Audio Syncing Problem

Hi, I have had this tv for about 3 years, and only lately am I having audio sync problems. I thought it was channel-specific,, because it began after I installed Peacock, Paramount+, and AppleTV, but now it's all of them. I've tried every recommended option:

- power cycled tv multiple times, 

- changed audio settings to stereo from auto and back again, then back again

- changed tv speakers off and on again

- checked for system updates, it updated Paramount+ channel but did not solve the problem for that channel, either.

- deleted extraneous channels I'm not really using

I'm about ready to take a bat to my tv, Office Space-style, and give up on Roku forever.

Any suggestions from other TCL Roku TV owner?

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: TCL 55S517 Roku TV Audio Syncing Problem

@ToshibaTVuser

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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