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GM559
Level 9

TCL 5-Series Dirty Screen Effect & Vignetting

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I bought a 75 inch S535 QLED last week and love the picture but notice dark spots towards the corners and DSE in the center. My question is this normal with this panel? Do others have this issue as well and what is considered acceptable?

Video of Vignetting: https://youtu.be/3AVcZg9UXGM

Video of DSE test: https://youtu.be/hYG-4EdPUOYspots.jpgIMG_20210426_131008002_HDR (2).jpg

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL 5-Series Dirty Screen Effect & Vignetting

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@GM559

Thanks for the inquiry.

This would be related to the TV hardware. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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GM559
Level 9

Re: TCL 5-Series Dirty Screen Effect & Vignetting

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My TV updated to Roku 10 today and it got rid of the yellow vignetting, still has a little DSE but willing to live with that.

Yellow goneYellow gone

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RokuDanny-R
Roku Employee
Roku Employee

Re: TCL 5-Series Dirty Screen Effect & Vignetting

Jump to solution

@GM559

Thanks for the inquiry.

This would be related to the TV hardware. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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GM559
Level 9

Re: TCL 5-Series Dirty Screen Effect & Vignetting

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My TV updated to Roku 10 today and it got rid of the yellow vignetting, still has a little DSE but willing to live with that.

Yellow goneYellow gone

View solution in original post

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