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Deank1234
Level 7

TCL 32" ROKU TV will not connect to my mobile hotspot

I have a TCL 32" Roku TV and it updated about 4 months ago and ever since then my mobile hotspot will not connect to my TCL 32" Roku TV? I called my cellphone provider and it's not on there end.i called Motorola it's not on there end.so I just got off the phone with the TCL support line and thay swear that it is not the TV? MY MOBILE HOTSPOT WILL CONNECT TO EVERYTHING ELSE BUT MY TV IS ANYBODY ELSE HAVING THIS PROBLEM?AND IF ANYBODY KNOWS HOW TO FIX IT PLEASE TELL ME HOW?

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1 REPLY 1
RokuKarla
Roku Employee
Roku Employee

Re: TCL 32" ROKU TV will not connect to my mobile hotspot

Hello @Deank1234

Thanks for reaching out here in the Community!

Could you please provide more specific information about the issue you are experiencing? Are you using your hotspot as your main wireless network? Were you previously connected to that network before you were seeing the issue? What exactly are you seeing on screen? What troubleshooting steps have you already taken to try to resolve the issue?

We will be able to assist you further if you provide more specific information.


Regards,
Karla

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