Discussions

Premium audio. Made simple.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Software updates loses optical connection to sound bar

I have a bose cinemate 1 sr soundbar connected to my new roku tv via the optical connection. The last 3 software updates have caused my TV to lose connection to my soundbar. I've went through all the normal troubleshooting steps, but the only thing that I can find that resolves it is doing a factory reset and taking my TV back through the device discovery process.  I've had the TV for a couple months and this just started happening, so something in the latest software updates is causing this.  Any other suggestions?

Also, how can you report a bug to Roku software support? I found a post showing me how to get a tracking id, but cannot find anyplace to submit an issue to them

Labels (1)
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.