Discussions

[Jfucc]

My TV stopped connecting to WiFi, my remote control is broken so I've been using the app. The app won't connect to the tv unless the tv is connected to WiFi. What do I do

[renojim]

Sorry, but you get a remote.  You can probably get a cheap universal remote that supports Roku just to get you through the setup.

[RokuDanny-R · Accepted solution]

@Jfucc 

Thanks for the note.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can find a list of Roku TV manufacturer contact information on our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny