Discussions

[Pjmck]

This happened last year then stopped. Now it’s happening again! Banner at bottom of screen asks “Exit Hulu?” (Or whatever I’m watching)   Two choices EXIT or CANCEL. IF I hit either one I’m thrown out to the “Add RDIO channel” screen!!!! Roku needs to send out a FIX for this very annoying problem! I have a 55 inch TCL ROKU TV. It happens both with the TCL ROKU remote and with my Roku phone app. 

[Anonymous]

Hi @Pjmck

Thanks for the post.

We would recommend trying to unplug your TV for 10-15 minutes and then plugging it back in to see if that resolves the issue you are seeing.

Please keep us posted on what you find out.


Warm Regards,
Lianna

[Barlowchick707]

I am having the same issue, nothing seems to work. I've turned it off, unplugged for the 15 minutes, cleared the cache on the remote, deleted un-used apps. I've now ordered a remote. Idk what else to do. I have a 58 in ONN Roku tv.

[renojim]

@Barlowchick707, I suspect the new remote will fix your problem.  Please let us know one way or the other.

[Mperrault]

My TCL reputv is stuck in Rdio mode cannot do anything even went and purchased a new remote cannot get there about my TV they are doing nothing to fix this as I read several complaints time we take a stand and get these people to fix it

[RokuJanadeeK]

Hi @Mperrault,

Thanks for bringing this to our attention. 

We understand and share your sentiments. We'd be glad to assist.

For us to provide you with an accurate resolution, may we know the following details:

1. When did the issue start?
2. What troubleshooting steps have you taken so far?
3. Could you send us a photo of the screen your TV is stuck on?

We recommend performing a system restart on your TV initially just to check for improvements. To do so, go to Settings > System > Power (skip if option unavailable) > Restart.

Please keep us informed.

All the best,
Janadee

[Solyvan8]

Janadee, every single button you press on the controller takes you to the Rdio app. There is no way to use the controller to go to Settings and perform a Restart. I’ve seen numerous complaints about this issue and not a single effective solution.

[blkrob]

Same problem

[RokuJechealR]

Hi @Solyvan8, @blkrob,

Thanks for reaching out to the Roku Community!

We understand you are having trouble with your Roku device, which is stuck on the Rdio channel. We'd be more than happy to look into this further.

For us to help you better, we will ask a set of questions to isolate the issue:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• When did you notice the issue start?
• Are you encountering any error codes or messages?
• What troubleshooting steps have you taken so far?

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Sitrean]

I have the same problem with my Roku tv. We bought additional remotes, eventually they all do the same thing. We have multiple Roku tvs, different models and all doing the same thing. Sometimes every click goes to rdio, sometimes it goes to fandango at home.