Discussions

[Jefedos]

Bought a Roku Westinhouse 42" tv in 2021, when streaming others apps the tv freezes and reboots on own. I have already factory restored it and still does the same thing.

[RokuArjiemar]

Hello! @Jefedos,

Thank you for reaching out to the Roku Community!

We are sorry to hear about the issue you're experiencing with your Roku TV. We are happy to help. 

• Is your Roku TV currently connected to your network?
• Is the issue happening on all contents/channels, or is this isolated to 1 content/channel?
• Are you getting error messages or error codes trying to play content?
• Do you have any other Roku device/s? If YES, are the other Roku device/s experiencing the same playback issue?

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar