Discussions

[Ryanr11]

I have a Roku TV with 2 Roku Wireless Speakers. I initially paired and set up the speakers without issue following steps provided. After a recent software update on the TV however, my speakers unpaired.

I have followed all following troubleshooting tips I can find online and on these forums with no success:

1) Unplugging and plugging the speakers back in

2) Moving speakers closer to TV

3) Restarting Roku TV

4) Factory Reset on Wireless speakers

5) Factory reset on Roku TV

My Roku TV still will not re-pair to my wireless speakers

Current Setup:

Roku TV - Model: 65R4AX , Software Version: 14.1

Roku Wireless Speakers - Model: 9020X

[GT-Dex]

I've seen something similar to this... There is a post here that a former mod made about submitting the information to have it looked into further... Ill give this to you so it can be passed along possibly...

Please share with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

[GT-Dex]

Also just curious if your TV is wireless or wired? If it's wired, you can try to unplug the ethernet cable, restart it and try repairing the speakers. Then plugging it back in.