Thanks for the post.
Can you please clarify the issue you are experiencing? Can you please provide us the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- steps to reproduce the issue you are seeing
With more detailed information, we will be able to assist you further.
Roku Community Moderator