Discussions

[jrolao77]

I have been having that issue for some time now I have never plugged-in headphones manually or Bluetooth to my tv my son thought neighbors trying to listen in on our tv not sure, but it is frustrating

[RokuDanny-R]

@jrolao77

Thanks for the post.

Can you please clarify the issue you are experiencing? Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 

With more detailed information, we will be able to assist you further.

Thanks,
Danny