Help

Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jrolao77
Level 7
‎01-10-2023 04:58 PM

Roku TV - no volume, headphone symbol appears

I have been having that issue for some time now I have never plugged-in headphones manually or Bluetooth to my tv my son thought neighbors trying to listen in on our tv not sure, but it is frustrating

0 Kudos
Reply
1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee
‎01-16-2023 12:51 PM

Re: Roku TV - no volume, headphone symbol appears

@jrolao77

Thanks for the post.

Can you please clarify the issue you are experiencing? Can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Reply
Labels