All of a sudden, my Roku TV is constantly disconnecting from the internet. As soon as I reconnect, and restart Hulu or Netflix, it plays for 3 minutes and disconnects again. Is this a Roku problem or a cable/internet Co. problem?
Thanks!
@Mjdavis
Thanks for reaching out. Sorry to hear about the issue you're running into! A couple questions here:
- Have you tried changing the wireless broadcast channel on your wireless router? This can often help avoid wireless interference and improve your device's connection.
- Is your TV connected to a 5GHz Wi-Fi network? You'll want to make sure that your router is broadcasting a 5GHz Wi-Fi network for optimal network performance.
See additional Roku resources here:
You'll want to follow up directly with the TV manufacturer to report your issue and request additional assistance if those steps aren't helping resolve the issue you're experiencing.
Thanks,
Tanner
Hi,
Thanks for letting us know about the issue that you are experiencing.
Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
You can reach Hisense here: https://www.hisense-usa.com/support/models
Thanks,
Danny
Thanks for the inquiry.
We would recommend rebooting both your wireless network and your Roku TV. Check out some additional wireless troubleshooting tips here: Tips for improving the wireless connection to your Roku streaming device
If you believe that you may be experiencing a hardware issue or need additional support, we would recommend contacting your Roku TV manufacturer. I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV
Thanks,
Danny
@Mjdavis
Thanks for reaching out. Sorry to hear about the issue you're running into! A couple questions here:
- Have you tried changing the wireless broadcast channel on your wireless router? This can often help avoid wireless interference and improve your device's connection.
- Is your TV connected to a 5GHz Wi-Fi network? You'll want to make sure that your router is broadcasting a 5GHz Wi-Fi network for optimal network performance.
See additional Roku resources here:
You'll want to follow up directly with the TV manufacturer to report your issue and request additional assistance if those steps aren't helping resolve the issue you're experiencing.
Thanks,
Tanner