Discussions

[Azsuziq]

All of a sudden, my Roku TV is constantly disconnecting from the internet. As soon as I reconnect, and restart Hulu or Netflix, it plays for 3 minutes and disconnects again. Is this a Roku problem or a cable/internet Co. problem?
Thanks!

[RokuTannerD]

Hi there! 

Sorry to hear about the issue you're running into.  

To get started, I'd recommend following the steps listed here: https://support.roku.com/article/208755728-what-should-i-do-if-i-cannot-connect-to-my-home-network-o...

If those aren't helping resolve the issue, please PM me with more information including: 

1. Your Roku TV's serial number from Settings>System>About 
2. The make/model of wireless router you are using 
3. Any channel(s) that you experience the issue with, along with an example content title. 
4. Time/date of the last occurrence of this issue. 
5. Issue tracker report number, when the issue occurs (Generate this by pressing the home button 5 times, then the back button 5 times quickly on your Roku remote.) 

I'll follow up with you directly to take a closer look. 

Thanks,
Tanner

[Mjdavis]

My TCL Roku tv looses wifi signal. I have tried all of the help and still no luck.
The issue report tracker ID is 17-184-057
Serial number YSOOT5937417
I have excellent wifi signal to laptop, cell phone and tv at setup. Select Netflix and it drops. This is so aggravating I'd like to drop kick tv back to company.

[RokuTannerD · Accepted solution]

@Mjdavis 

Thanks for reaching out. Sorry to hear about the issue you're running into! A couple questions here: 

- Have you tried changing the wireless broadcast channel on your wireless router? This can often help avoid wireless interference and improve your device's connection. 
- Is your TV connected to a 5GHz Wi-Fi network? You'll want to make sure that your router is broadcasting a 5GHz Wi-Fi network for optimal network performance. 

See more here: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

You'll want to follow up directly with the TV manufacturer to report your issue and request additional assistance if those steps aren't helping resolve the issue you're experiencing. 

Thanks,
Tanner

[Schmu]

My Roku keeps telling me that I need to set up a connection. Once I have it connects and then disconnects as soon as I try to enter anything.

I have tried the suggestions above.

[mwm424]

Same here... On the phone with TCL but nothing is working... Such a bummer to buy a new device and it doesn't work.

[tr0]

Exact same issue on my brand new TCL 5 series TV. What a shame after being so excited to experience the product. I see the status LED flash whenever I stream anything and it takes a few to many seconds to reconnect. No other smart TV I've had has this issue. Tried everything mentioned here. I am in contact with TCL and have PMed the info @RokuTannerD requested of another person with the same issue. Great TV and OS, this issue is just a deal-breaker.

[kiiki]

I have a Roku TV (brand new) & Roku player and both are playing for max 3 minutes and then returns to the home screen.  I have tried reconnecting to the internet on both devices, troubleshooting, nothing is working.  

The TV is going back that's for sure, the player I have had for a couple of years now, so it has to be a system update pushed that are causing the issue.  

[monaj]

I've got the same problem. What should I do?

[Chicken]

Move the TV closer to the WIFI router and see if the performance improves.  You may need to obtain a router extender if the distance is too great.  I find 25ft is about the limit if there are any obstructions like walls, laundry machines and water heater tanks are huge obstacles.