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mommysheena
Level 7

Roku TV freezing and rebooting

I have the Roku TV build 4194 software 9.3.0 and it does this almost daily, sometimes several times a day! 

4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV freezing and rebooting

@mommysheena 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Is this issue happening on a specific channel or does this happen regardless the channel? What are you doing when this issue happens?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mommysheena
Level 7

Re: Roku TV freezing and rebooting

The issue happens on multiple channels, Hulu, Netflix, Boomerang, etc. We will be doing nothing but watching the TV, attempt to adjust the volume or rewind part of the show and it will freeze and shut off. Often, we have to completely unplug the television and plug it back in to get it to resume normal operation. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV freezing and rebooting

@mommysheena 

Thanks for the information.

Have you tried removing the channel(s) from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel(s) back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Baldstump5
Level 7

Re: Roku TV freezing and rebooting

I have the same issue and it is unresolved even after the above procedure.

The problem is most apparent when watching internet-fed channels (Netflix, Hulu, etc.). Yet, a few times it has occurred simply while tuned in to a OTA channel and I have the channel guide open. Also, most times the picture freezes, yet the audio continues for a while, and then finally the tv reboots. Occasionally, the audio stops first, then several seconds later the video stops, and then reboots. 

If this happens while watching Netflix (nearly every time I watch a program) sometimes after it's re-booted it'll try to load Netflix, but the app (?) crashes and I'm returned to the tiles.

Other resolution processes attempted:

Factory reset

Unplugging the TV for a few hours